Why we need to know so much about you
Most Pri-services are subject to the Money Laundering and Terrorist Financing (Prevention) Act (AML); a serious and far-reaching regulation. This law requires us to conduct thorough identity and compliance checks. You can find more details about AML on this page.
The government enforces this law strictly, and non-compliance carries severe penalties. Therefore, we must carefully verify customer information and take immediate action if discrepancies are found. For example, if the name on your ID document does not match what you entered in the portal, the verification may be rejected.
Your Privacy: our Priority
How is your data protected?
A valid concern – and one we take very seriously. Our commitment to privacy goes beyond just compliance with the General Data Protection Regulation (GDPR), which enforces strict guidelines on how personal data is processed and protected.
But we go even further. Privacy is one of our core values, and many customers choose us precisely because they value security and discretion. That’s why:
- We operate on an ISO 27001 & 27701-certified platform, ensuring the highest standards in information security and data privacy.
- We never share your data with third parties unless legally required.
- We do not allow external tracking tools in our portal, such as Google Analytics.
- All personal data is stored encrypted, preventing unauthorized access.
- Our portal undergoes continuous security testing through a responsible disclosure program.
We believe security and privacy go hand in hand. By implementing industry-leading standards, we ensure that your data remains safe, private, and fully under your control.
Below you can read exactly what we need from you.
What we need from you
ID check
In order to comply with the law we must carry out a ‘Know your customer survey’. For private customers, in the vast majority of cases, this only means an ID check. In exceptional cases, we may need to ask some additional questions.
To ensure the ID check is easy, fast, and above all, secure, we use an automated verification process via ZignSec’s protected environment. This guarantees that your data remains safe at all times.
- In the portal, you will see a notification stating that your account is on standby due to a missing or invalid ID document. Click the Resolve button.
- A message will appear informing you that the ID verification process is handled via ZignSec. Click Start to begin.
- Follow the on-screen instructions to complete the verification process; it only takes a few minutes.
UBO-statement
For business clients, the investigation goes a step further; in addition to an ID check of the company’s authorized signatory, we also ask you to fill in the UBO statement in our portal. This maps out who the Ultimate Beneficial Owner is/are of the company.
A UBO is a natural person who ultimately owns or controls an organization. This includes individuals who:
- Hold more than 25% of the shares in a private limited company (BV).
- Own more than 25% of a general partnership (VOF) or a similar entity.
- Have more than 25% of the voting rights in changes to the articles of association of a foundation or association.
- Hold special control rights over more than 25% of the organization’s assets or profits.
📌 If no individual meets these criteria, the senior management (e.g., directors or partners) is considered the UBO.
Who Needs to Be Listed as a UBO?
Check the Following Questions:
- Are there individuals who directly or indirectly own 25% or more of the shares in the legal entity?
- Are there individuals entitled to or who have special control over 25% or more of the organization’s assets?
- Are there individuals entitled to 25% or more of the organization’s profits?
- Are there individuals who can exercise 25% or more of the voting rights in the general meeting?
How to Fill in the UBO Statement
✔ If you answered “YES” to question 1:
- List all UBOs and specify the percentage of shares they hold.
✔ If you answered “YES” to question 2, 3, or 4:
- List all UBOs and mark them as having Control.
- Also include any individuals who have actual control over the organization.
- 📌 Note: There is always at least one person with actual control.
✔ If a UBO has both a % Share and Control:
- Indicate both in the statement.
If No One Qualifies as a UBO
Did you answer “NO” to all questions?
Then, a senior management member must be designated as the UBO. This is usually:
- A director or
- An authorized signatory who can make and sign board decisions.
In this case, provide the details of the individuals authorized to represent and make decisions on behalf of the organization.
UBO Requirements for Foundations
In a foundation (stichting), a UBO can be determined based on the following criteria:
- Individuals who are entitled to more than 25% of the foundation’s assets.
- Individuals who have more than 25% voting rights in amending the articles of association.
- Individuals who have significant influence over decisions, even if they are not directors.
📌 If none of these apply, the foundation’s directors are considered UBOs.
Proof of business registration
If we are unable to verify your business registration ourselves, we will ask you to provide an official document confirming your company’s registration. This document must be issued by a recognized authority and not be older than six months.
If your company is managed by another legal entity, we may also require verification of that entity’s registration. This process continues until we can confirm that you are authorized to represent the company for which you are applying.
Proof of home address
This is only required for some services. This can be offered via one of the following options:
- Bill from a utility company (gas, water, electricity)
- Bill from a telecom, internet, or television provider
- Proof of registration in the Municipal Personal Records Database
- Account of municipal taxes
- Letter from the Tax and Customs Administration
- Bank statement (all irrelevant data may be redacted)
